Support
support@ignyq.co · Response time: within 1 business day
Common Topics
📥 Download & Installation
Trouble downloading or installing Ignyq? Visit the Download page for platform-specific installers. Email us if you run into errors during setup.
🔑 License & Activation
Lost your license key or need to activate on a new device? Email support@ignyq.co with your order number and we'll resend your key or assist with transfer.
💳 Billing & Refunds
Questions about charges, subscription changes, or refunds? We offer a 30-day money-back guarantee — no questions asked. See our Refund Policy for details.
🐛 Bug Reports
Found a bug or unexpected behavior? Email us with a description of what happened, your operating system, and the version number shown in Help → About.
💡 Feature Requests
Have an idea for a new feature or improvement? We read every suggestion. Email us — user feedback directly shapes our roadmap.
📊 Data & Privacy
Questions about what data Ignyq collects or stores? See our Privacy Policy. Ignyq does not sell or share your personal financial data with third parties.
Response Times
- General questions: within 1 business day
- Billing & refund requests: within 1 business day; refunds processed within 1–3 business days
- Bug reports: acknowledged within 1 business day; fix timeline depends on severity
Support hours: Monday–Friday, 9 AM–6 PM CT. We do our best to respond to urgent issues on weekends.
Contact
Email: support@ignyq.co
Mailing address: Ignyq Inc., 1401 Lavaca St #1051, Austin, TX 78701
Registered agent: Ignyq Inc., c/o Legalinc Corporate Services Inc.,
131 Continental Dr Suite 305, Newark, DE 19713
Ignyq Inc. is a Delaware corporation doing business in Texas.